Questions:
We love to talk to you, but these answers to some of the most common
questions we receive may save you the time it takes to make those
phone calls.
What if my question isn't listed here?
We would be happy to answer any questions you may have.
Call our toll free number:
1-800-853-PATH or outside Canada:
519-822-4486. Alternately, you can send us e-mail at
Wilcock@Histovet.com
and we will respond as soon as possible.
What is your turnaround time?
Once a specimen reaches us, you will have a diagnosis within 24
hours. If you use our
free courier service,
this ordinarily would mean that a package leaving your clinic
on a Monday would reach us
on Tuesday, and you would have an answer on Wednesday.
Do you have a differential fee schedule for multiple tissues, for
histology/cytology combinations, or for post mortems requiring
multiple slides?
The answer is no. We have a single fee which is a consultation
fee to get me involved in the case.
Whether it is a single biopsy, multiple
biopsies, histology/cytology combinations,
or a whole post mortem - this
one fee remains the same.
What is the fee outside of Canada?
Please contact us by phone at
519-822-4486 for more information.
Alternately, you can send us e-mail at
Wilcock@Histovet.com
and we will respond as soon as possible.
Do we have to specify which pathologist we want to read our slides?
Well, you can specify, but I interpret every case myself so you have
no choice!
What is your FAX number?
Our FAX number is the same as our toll-free phone number, which is
on all our submission forms and reports: 1-800-853-PATH.
Outside Canada, our voice and fax number is 519-822-4486.
How do I ship from outside of Canada?
Please contact us by phone at
519-822-4486 for more information.
Alternately, you can send us e-mail at
Wilcock@Histovet.com
and we will respond as soon as possible.
Do I need any special supplies?
We offer clients leakproof formalin containers,
containers for shipping slides, two pouch
ziplock bags, personalized
submission forms,
all supplies required for
shipping by courier, and (perhaps most importantly),
free consultation with clients about cases at
hours convenient to the client.
What is your relationship with the other private laboratories?
The answer is simple. I have no relationship whatsoever with any of
the other private laboratories. While some of the
other laboratories will
forward things to me when they are requested
to do so, this can result
in a substantial slow down and the opportunity
for handling errors. If you wish me to look at something,
send it directly to me using our
shipping instructions.
What is the best time to talk with you, so we do not have to leave
a message on your answering machine?
As you probably know, I still have teaching and service commitments
at the Ontario Veterinary College. The
best time to reach me is over the
noon hour, or call me after 5:00 p.m. E.S.T.
Because we work with clinics
from Newfoundland to British Columbia,
our work day must keep in step with
a wide range of extended clinic hours.
Your concern is my concern, so don't
hesitate to call "after hours"!!!
|
